Ms Ngo Tran Thanh Phuong – Customer Service Manager
In my role as the Customer Service Manager at iSolution Logistics, my mission is prioritizing customers experience above all else.
With passion and a strong sense of responsibility, I not only ensure smooth support operations but also actively seek new ways to enhance service quality. I believe that every piece of customer feedback is a valuable opportunity for improvement, helping the company grow and evolve continuously.
As a CSM, I focus not just on problem-solving but also on fostering a proactive and flexible mindset. I encourage the others to truly understand customer needs and deliver experiences that exceed expectations. By optimizing processes and leveraging technology and data, I aim to personalize service and build long-term customer relationships.
For me, customer service is not just a job—it’s a mission. I strive to make every customer interaction meaningful, ensuring they feel heard, valued, and satisfied. My commitment to excellence and continuous improvement has helped my team earn trust, retain customers, and contribute to the company’s long-term success.
